Summary: If you're thinking of transitioning from engineer to product manager, take a few words of wisdom from Ben Golden who's been there and done it.
To have successful conversations, you need to establish a good rapport and listen patiently to critical feedback — and learn from it without being defensive. (View Highlight)
As a product manager, there should always be a balance between customer empathy and developer empathy. (View Highlight)
Weave into your interview process, not a desire to make decisions about what to do, but rather a desire to formulate hypotheses and find the cheapest, fastest, most customer-behavior-driven ways to disprove your hypothesis (View Highlight)
Keep your hands on the day-to-day, and keep your head in the clouds (View Highlight)
Some argue the chief export of the product manager is the decision, but the trick is to not actually make any big decisions, rather, create so much clarity about the decision, that the right choice is obvious to everyone involved. (View Highlight)
